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Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Border Vending North West Ltd (“Border Vending”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit bordervendingnw.co.uk, contact us, or use our vending services. We are committed to handling your information fairly, lawfully and transparently in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Border Vending North West Ltd is the data controller responsible for your personal information.

  • Company: Border Vending North West Ltd, registered in England and Wales, company number 06260150
  • Registered office: 4 Willow Court, West Quay Road, Winwick, Warrington, WA2 8UF
  • Telephone: 01925 414676
  • Email: sales@bordervendingnw.co.uk

If you have any questions about this policy or how we use your information, please contact us using the details above.

2. The information we collect

Depending on how you interact with us, we may collect:

  • Enquiry information – your name, email address, telephone number and the content of your message when you use our contact or quote forms, email us or call us.
  • Customer and contract information – business contact names, job titles, work email addresses and telephone numbers, site and delivery addresses, and billing details needed to supply, install and service machines.
  • Support information – details you give us when you report a machine fault, request a refund or ask about products, such as the machine location, the date and time of a purchase, and the details needed to process a refund.
  • Website usage information – information about how you use our website, such as your IP address, browser and device type, the pages you visit and how you arrived at our site. Some of this is collected using cookies; see our Cookie Policy.
  • Social media information – if you interact with us on social media (such as Instagram, Facebook or LinkedIn), we may see your public profile information and messages you send us.

We do not knowingly collect special category data (such as health information) through our website. Please do not include this type of information in messages to us.

3. How we use your information and our lawful basis

We only use your personal information where the law allows us to. We use it to:

  • Respond to enquiries and provide quotes – to take steps at your request before entering into a contract, or for our legitimate interests in responding to business enquiries.
  • Supply, install, stock and service vending machines – to perform our contract with you or your organisation.
  • Handle faults, refunds and customer support – to perform our contract and for our legitimate interests in providing good customer service.
  • Manage invoicing, payments and accounts – to perform our contract and to comply with our legal and tax obligations.
  • Send relevant business updates – for our legitimate interests in telling business customers and contacts about our services. You can opt out at any time by replying to any message or contacting us.
  • Understand and improve our website – using analytics cookies, only where you have given your consent.
  • Keep our website and systems secure – for our legitimate interests in preventing fraud, misuse and security threats.
  • Meet legal and regulatory requirements – where we are required to by law.

4. Who we share your information with

We do not sell your personal information. We only share it where necessary with:

  • IT, website hosting, email and software providers who help us run our business;
  • Google, which provides the analytics service on our website (only where you have consented to analytics cookies);
  • cashless payment and card processing providers, where needed to investigate a transaction or process a refund;
  • engineers, delivery partners and suppliers who help us install, stock and service machines;
  • our accountants, insurers, banks and professional advisers; and
  • the police, regulators, courts or other authorities where we are legally required to share information.

Anyone we share your information with is required to keep it secure and only use it for the purposes we have agreed.

5. International transfers

Some of our service providers, such as Google, may process personal information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum.

6. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy:

  • Enquiries that do not lead to a contract are kept for up to 2 years from our last contact.
  • Customer, contract and financial records are kept for the length of the contract and for 6 years afterwards, to meet our legal, tax and accounting obligations.
  • Support and refund records are kept for up to 2 years, unless needed for longer to resolve a dispute.
  • Website analytics data is kept in line with the retention settings of our analytics provider.

When information is no longer needed, we securely delete or anonymise it.

7. Your rights

Under data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information in certain circumstances;
  • ask us to restrict how we use your information in certain circumstances;
  • object to us using your information based on our legitimate interests, including for direct marketing;
  • ask us to transfer information you have given us to another organisation in certain circumstances; and
  • withdraw your consent at any time where we rely on consent (for example, for analytics cookies).

To exercise any of these rights, please contact us at sales@bordervendingnw.co.uk. We will respond within one month. There is normally no charge.

8. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

9. Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including secure (HTTPS) connections to our website and restricted access to our systems.

10. Other websites

Our website contains links to other websites and social media platforms. We are not responsible for their privacy practices, so please read their privacy policies when you visit them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top.

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