Customer Support
Border Vending North West
Customer Support
Need a hand with one of our machines? Request a refund, report a fault, or check the nutritional and allergen information for our products below.
Request a Refund
Charged for a drink or snack that didn't dispense? Submit a refund request and our team will get it sorted.
Request a RefundReport a Fault Coming soon
Machine not working, jammed, or out of stock? Our online fault form is on its way. In the meantime, get in touch and we'll respond quickly.
Allergen Information
View allergen data for our hot drinks, and find manufacturer allergen pages for our snacks, combi and food products.
Nutritional & Allergen Information
Allergen data is organised by machine category. Hot drinks are listed in full below; for snacks, combi and food we link to each manufacturer's own allergen page, which they are legally required to keep current.
Hot Drinks
Allergens present in our hot drinks range (instant, bean-to-cup and in-cup machines).
| Product | Celery | Gluten | Crustaceans | Eggs | Fish | Lupin | Milk | Molluscs | Mustard | Nuts | Peanuts | Sesame | Soya | Sulphites |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Coffee, hot chocolate & extras | ||||||||||||||
| Coffee (Instant) | ||||||||||||||
| Coffee (Beans) | ||||||||||||||
| Coffee (Instant Decaf) | ||||||||||||||
| D & E Decaff | ||||||||||||||
| D & E Traditional | ||||||||||||||
| Premium Instant | ||||||||||||||
| Hot Chocolate | ||||||||||||||
| Milfresh (whitener) | ✓ | |||||||||||||
| Cappuccino Toppings | ||||||||||||||
| Sugar | ||||||||||||||
| Vend Charm | ||||||||||||||
| Tea | ||||||||||||||
| PG Tips | ||||||||||||||
| Imporient Leaf Tea | ||||||||||||||
| Ringtons English Breakfast | ||||||||||||||
| Ringtons Green | ||||||||||||||
| Ringtons Earl Grey | ||||||||||||||
| Ringtons Decaffeinated | ||||||||||||||
| Ringtons Berry & Elderflower | ||||||||||||||
| Ringtons Peppermint | ||||||||||||||
| Ringtons Camomile | ||||||||||||||
| Ringtons Lemon & Ginger | ||||||||||||||
| Soups | ||||||||||||||
| Chicken Soup | ✓ | ✓ | ||||||||||||
| Tomato Soup | ✓ | ✓ | ||||||||||||
| Syrups | ||||||||||||||
| Vimto Syrup | ||||||||||||||
| Orange Syrup | ||||||||||||||
| Klix in-cup machines | ||||||||||||||
| Prontissimo Delicato White | ✓ | |||||||||||||
| Prontissimo Delicato White + Sugar | ✓ | |||||||||||||
| Prontissimo Delicato Black | ||||||||||||||
| Vanilla Latte | ✓ | |||||||||||||
| Cappuccino | ✓ | |||||||||||||
| Mocha | ✓ | |||||||||||||
| Hot Chocolate (Klix) | ✓ | |||||||||||||
| Twinings English Breakfast White | ✓ | |||||||||||||
| Twinings Eng. Breakfast White + Sugar | ✓ | |||||||||||||
| i-Cup in-cup machines | ||||||||||||||
| Vanilla Latte | ✓ | |||||||||||||
| Bovril | ||||||||||||||
| Coffee Black | ||||||||||||||
| Coffee White | ✓ | |||||||||||||
| Coffee White with Sugar | ✓ | |||||||||||||
| Lemon Tea | ||||||||||||||
| Hot Chocolate (i-Cup) | ✓ | |||||||||||||
| Tomato Soup (i-Cup) | ||||||||||||||
| Audis in-cup machines | ||||||||||||||
| Luxury Cappuccino | ✓ | |||||||||||||
| Vanilla Cappuccino | ✓ | |||||||||||||
| Chicken & Noodle Soup | ||||||||||||||
| Veg & Crouton Soup | ||||||||||||||
✓ = contains this allergen · blank = not declared. Covers the 14 allergens required under UK food law. Drinks made with a milk option (e.g. white coffee) contain milk even where the base ingredient does not.
Snacks, Combi & Food
Because the product range is large and changes regularly, we link directly to each manufacturer's official allergen page. Manufacturers are legally required to keep this information accurate and up to date.
Still need help? Call 01925 414676 or email [email protected].